Manchala Mushafir Pvt Ltd doesn’t take helicopter bookings for the Kedarnath / Do dham / Char Dham yatra. If any person/website/company pretending to be Manchala Mushafir Pvt Ltd claim to provide you helicopter ticket don’t fall prey to them and inform them about it on 9311052232 / 7643872131. Helicopter booking for Kedarnath Yatra can only be booked from heliyatra.irctc.co.in. No other company/person/website is authorised to book tickets on behalf of IRCTC.

Effective Date: [16/10/2023]

At Manchala Mushafir, we understand that plans may change, and we strive to provide clear and fair refund policies. Please review our refund policy below to understand the conditions under which refunds will be provided.

1. Refund Eligibility

1.1. Full Payment Refunds:

  • 100% refund is available if you cancel your trip at least 15 days before the starting date of the trip.
  • 85% refund is available if you cancel your trip between 15 days and 7 days before the starting date of the trip.
  • 50% refund is available if you cancel your trip between 7 days and 4 days before the starting date of the trip.
  • No refund will be provided thereafter (i.e 3 days to 0 days of the trip)

1.2. Partial Payment Refunds:

  • 100% refund is available if you cancel your trip at least 15 days before the starting date of the trip.
  • 75% refund is available if you cancel your trip between 15 days and 7 days before the starting date of the trip.
  • No refund will be provided thereafter (i.e 6 days to 0 days of the trip)

2. Refund Request Procedure

To request a refund, please follow these steps:

2.1. Send a Cancellation / Date Change Request: You must send a cancellation or date change request from the email given at time of billing to Manchala Mushafir via email to manchalamushafir@gmail.com. Request sent from any other email id will not be accepted.

2.2. Provide Details: Your cancellation request should include your account details and a copy of the Manchala Mushafir invoice.

2.3. No Other Methods Accepted: Please note that we will not accept cancellation requests through oral communication, phone calls, offline methods, WhatsApp, or text messages. All cancellation requests must be submitted in writing via email.

3. Refund Processing

3.1. Timeline: Refund payments will be processed on the next working day following the receipt and verification of your cancellation request.

3.2. Credit to Customer Account: Refunds will be credited to the same account from which the payment was made.

3.3. Credit Period: It may take up to 7 days for the refunded amount to be credited to your account. The exact duration may vary depending on your financial institution.

4. Non-Refundable Circumstances

Please be aware that no refund will be provided under any circumstances other than those explicitly mentioned in this policy.

5. Changes to this Refund Policy

Manchala Mushafir reserves the right to modify or update this refund policy to reflect changes in our services or legal requirements. Any changes will be posted on our website, and the effective date will be updated accordingly.

6. Contact Us

If you have any questions or concerns about this refund policy, please contact us at:

Manchala Mushafir Private Limited

[manchalamushafir@gmail.com]

We appreciate your understanding and cooperation with our refund policy. Our goal is to provide a transparent and fair refund process for our valued customers.

Last Updated: [01/12/2023]